Posts filed under 'digital'
Brand impressions
From Brand Tags
Giles Powdrill writes:
The new media and marketing strategist Noah Brier has recently launched a simple, but fascinating website, brandtags. Its premise is “that a brand exists entirely in people’s heads. Therefore, whatever it is they say a brand is, is what it is.” Users of the site are presented with logos from different companies and invited to type in the first thing that comes into their head. The results are then displayed as a cloud, where the relative size of the words reflects the number of times it has been typed in.
Whilst ostensibly a bit of fun, the results are both revealing and potentially unnerving for brand owners who have spent time, money and effort to convey a certain set of attributes, only to then see their brands assessed in such a raw (and realistic?) fashion.
The site is a great example of the sort of visual and engaging research application which will surely become more commonplace as we enter the next phase of web development. It is also a long way from the traditional questionnaire typically used to measure brand awareness and perceptions and a useful reminder that methodologies will evolve just as fast a brands do.
The picture at the top of the post is a selection from the brand tags generated in response to the ‘International Olympic Committee’. There are also some more sympathetic responses in the full list.
1 comment 17 July 2008
Social networking for fun and profit
Pen Stuart writes:
The irresistible rise of social networking has long had media types trying to calculate the best ways to make some money from them. But marketers are increasingly finding that these routes work best when brands provide a service rather than just push their message, creating what’s become known as ‘branded utility’. There are recent examples. The Beef and Lamb Sector Company, EBLEX Ltd, has launched a Facebook application, “Beefy & Lamby’s Summer BBQ”, featuring – from the TV campaign – the sometime England cricketers Ian Botham and Allan Lamb to help people plan their summer barbeques. Leaving aside the question of whether 50-something cricketers are the best match for the somewhat younger Facebook crowd, it does give users a useful service that encourages consumption of their product and also raises brand awareness, even if it seems to be building its audience slowly (26 visitors on the day this post was written). The apparent selflessness of this service can help build brand loyalty in times when ravenous profiteering is increasingly frowned upon.
MakeTheTea.com, created by Cravendale, takes this one step further, devoting a whole site and social network to their utility. This allows office workers to input their tea (and coffee) preferences and link up with their colleagues. The site randomly selects one person to make the round, overcoming the reluctance of any individual to ask around and get stuck with the task. The site seems to be flourishing, with almost 70,000 brews made since its April launch
But there are still questions about the future of such ventures – they have the feel of short-term awareness campaigns which seem certain to be pulled in due course. Yet for low-maintenance promotion such as this, the best approach may be different, especially as these types of internet communities are endlessly discovered anew by different groups, each time creating waves of publicity through blogging and social network invites. In the world of social networking the fundamental assumptions of ‘offline’ publicity may need an overhaul. Or at least, as marketers like to say, more research may be required.
Add comment 4 July 2008
The commoditisation of sexual relationships
The image is a plot of the sexual relationships of students at Jefferson High School occurring within the preceding 6 months
Trevor Harvey writes:
Over the past few years, society has moved stealthily from viewing sex as a commodity, to the commoditisation of sexual relationships – the ‘free availability’ of the relationship surrounding and driven by sex.
The development of technology has facilitated easier sexual relationships, including changes in pornography and sexual material. Top Ten Reviews reported in 2006 that 43% of internet users viewed porn, and 35% of all downloads were porn, while porn sales themselves have been dropping rapidly over the past few years. Technology means that anyone with a mobile camera can now be a porn star or producer.
In fact, technology has touched all aspects of sexual relationships – from user-generated content sites such as XTube, PornoTube and Gaydar, to the public spat between Jimmy Wales (Wikipedia co-founder) and Rachel Marsden (the end of whose sexual relationship was played out in Wikipedia and eBay), to the re-interpretation of pre-arranged marriages through online sites where daughters are promoted by the parents. MMOEGs (Massively Multiplayer Online Erotic Games), which provide a safe haven for people to have sex virtually, are showing a rise in numbers – showing perhaps that while sexual relationships are increasingly treated as commodities, we’re still concerned about their safety.
And for good reason. The effects on health and well-being are alarming. A 2007 BMC Public Health study showed that a third of 16 to 35-year-old men and nearly a quarter of women questioned said they drank to increase their chance of sex. HIV infection rates rose sharply (by 48%) in the US between ‘05 and ‘06, according to the US Center for Disease Control, and also increased (less dramatically) in Western and Central Europe in 2007, despite years of public health and education campaigns. Other disease infection rates are as alarming: the Independent Advisory Group on Sexual Health and HIV reported that sexually transmitted infection rates have risen rapidly over the past 12 years, with incidences of Chlamydia and HIV both tripling, gonorrhoea doubling, and syphilis increasing by twenty times.
There have also been disturbing changes in the sexual relationships of children and young adults. UNICEF reported last year that more children in the UK have had sexual intercourse by the age of 15 than in any other country. UK Government figures show that the UK has the highest teenage pregnancy rates in Western Europe, while the sexual health of young adults in the UK has deteriorated over the last two years. In the US, the Federal Centers for Disease Control and Prevention reported last year that one in four teenage girls has a sexually transmitted disease. Meanwhile, by way of further evidence that the commoditisation of sexual relationships is affecting teenagers and young people, media reports say that the number of teenage girls having breast implants have more than doubled in the past year in both Britain and the US.
Sex is a powerful motivator in human behaviour and society and when it comes to analysing trends we must understand it as a significant driver of change. But as a rule sexual relationships are something we prefer not to think about in this context. If we are to seek a rounded view of the behaviour of consumers, we need to consider the increasingly apparent commoditisation of sexual relationships, which is starting to raise moral issues for brands, and for products and services, as well as for society.
Add comment 1 July 2008
Sharing data with the government
Michelle Singer writes:
People in the UK feel far more comfortable about sharing their personal data with government if they are also allowed to share in the benefits. This was the conclusion drawn from new survey research presented at last week’s IIPS briefing: ‘How concerned are citizens about data and privacy in the public services?’ (The Institute for Insight in the Public Services is a joint initiative between Henley Centre HeadlightVision and its sister company, BMRB Social Research, which provides a thought-leading insight forum for those working across government.)
The chart at the top of this post shows that, firstly, citizens’ first reaction is one of extreme wariness – no doubt exacerbated by recent media stories about data that has gone ‘missing in action’. However, when requests for personal information are sweetened by the promise of “better service”, the picture changes dramatically. Over two thirds of citizens are then happy to provide their details to government departments.
Amongst those who remain sceptical, a significant barrier is that they do not understand why government would want to gather their data, let alone to share it with other government departments. The policy concept of ‘joined up government’ has evidently not yet been sufficiently well explained to its public stakeholders.
While these findings have direct relevance for the government’s public service transformation agenda, they also reinforce a broader insight about shifting power relationships: consumers nowadays are far more likely to recognise the value that companies and organisations derive from their personal data and information (as well as the risks entailed in handing over control); as a result, they are demanding both justification and recompense, as well as reassurance that their information will be stored securely.
Add comment 9 May 2008
Time as a ’social surplus’
Andrew Curry writes:
The new media analyst Clay Shirky caused a bit of a stir in blogland last week with a compelling talk in which he described leisure time as a ’social surplus’ which had been pretty much wasted over the past fifty years through watching TV. Actually, the argument was a bit more complex than that – his idea was that people had watched TV while we got used to the idea of having more leisure time, and now that we’d got used to it, we were starting to use bits of this time more productively, for example by building socially useful online applications.
There’s some interesting data in the talk. American TV watching (as a whole) takes up about two billion hours of time each year. And he calculates, with a little help, that building the whole of Wikipedia so far has taken about 100 million hours. American TV, in other words, takes up 2,000 Wikipedia projects per year.
Now the notion of time as a currency is one we talk about quite a lot round here. And it’s clear that there are different sorts of time. There’s work time (paid or unpaid); maintenance or ‘chore’ time (what you have to do to maintain your role); there’s recovery time (which is mostly where the TV watching comes in). And then there are the types which take you out of the work-eat-sleep cycle; ‘discovery’ time, or personal exploration time, and ‘identity’ time, which tend to be the places where personal roots are found.
I’m not sure about some of the social history in Clay’s talk, if only because, pre-television, there were rich social activities despite our having less leisure time (the huge 1930s ramblers’ campaign for the right of access to the countryside, for example), but I am persuaded by the underlying idea. It doesn’t take much of a switch from ‘recovery time’ to ‘discovery’ time to change the balance of social energy. This might not be online; book clubs, I think, would also fit the prospectus. But as he says:
It’s better to do something than to do nothing.
Futurismic has a video of Clay making his argument.
Photograph © Peter Curry 2008
Add comment 7 May 2008
The frenemy of my frenemy is my, err?
Alastair Morton writes:
Sir Martin Sorrell, WPP’s CEO, has long recognised Google as a frenemy (part friend, part enemy). On one hand Google offers communications agencies the chance to buy interactive ads for its clients but, on the other, Google makes no secret of its intention to allow anyone to buy ads for themselves, thus disintermediating agencies.
Google has now announced that it will cease to restrict keywords for ads served to users in the UK and Ireland. This means that surfers who key-in a trademarked brand name such as ‘O2′ may also see rival brands (Orange, Virgin etc) appearing in the search results alongside those for the brand they had sought. It seems that Google is now a frenemy of brands – providing access to huge audiences but potentially eroding brand equity – as well as of communications agencies.
And in all of this, is Google making any real friends? Well, consumers apparently. Matt Brittin, Google UK director, claims that ‘we are making this change because we want to give users greater choices to help them make informed decisions.’ But there is a problem with this line of argument. Our Planning for Consumer Change (PCC) data shows that more than half of UK consumers, and nearly two-thirds of those aged 15-24, feel that there is sometimes so much choice nowadays that they can’t make a decision. To borrow from Barry Schwatrz’s critique of the notion of choice [article here, opens in pdf, see video here] “choice maximisers” may welcome greater information, but find it harder to ‘maximise’ – while ‘choice satisficers’ – usually happy to make a ‘good enough’ choice – will feel greater pressure to maximise their choice from all the available options. Both groups are likely to be more frustrated.
In truth, many consumers actively use trusted and recognised brands and providers to sift the choices which face them. Whether or not Google’s intentions are admirable, I have a feeling that this change will have more effect in growing their ad revenues than in helping consumers manage their already complicated decisions.
Add comment 10 April 2008
Usability and simplicity
Andrew Curry writes:
Our former colleague Chad Wollen, who has spent the last few years working for digital media companies, sent me a cartoon by Eric Burke that’s being going the rounds in the digital community:
Judging by the response to the original post, it’s clearly struck a nerve among designers and programmers, even provoking some discussion about the purpose of jokes.
What’s interesting, reading the comments, is that people are taking a somewhat ‘binary’ view of simplicity (it’s either ‘good’ or ‘bad’). As John Maeda reminds us in his Laws of Simplicity, it’s a bit more complicated than that. One of the ‘laws’ of simplicity, he suggests, is to ‘reduce’, for example by removing functionality – the Apple and Google trick. But he also reminds us that simplicity often requires knowledge on the part of the user, that “simplicity and complexity need each other” – and that “some things can never be made simple”. The design skill is knowing what can be, and why.
Add comment 17 March 2008
Unravelling the cassette
Stacey Yates writes:
The audio cassette is 45 years old this year, and is reaching the end of its life, at least in Europe and the US. It peaked in the 1980s, but started to decline after the CD was rolled out in 1993. As our music consumption becomes increasingly intangible, people are pointing to some of the pleasures of more tangible forms – as a amusing post at the design blog Core 77 recently reminded me: the cassette as a design convention.
In contrast to the age of digital, the cassette was a lo-fi, low tech object and it was the first hard format to emerge in response to a more mobile society – the age of the Walkman preceded the iPod generation by 25 years. It could get stuck down the back of your sofa or crammed into your banger’s glove compartment for months, and you knew you could still rely on it to work when you found it again. Unlike the CD, it was near unbreakable and was always ready to play just where you left off. If it did get a bit chewed up, all you needed was a pencil or a biro to sort it.
The one time you might have been precious about a cassette was when you made a mix tape. In the 1980s creating a mix tape for someone was an act of dedication. Sitting through selected tapes with your finger hovering above the pause button took time and choosing the right mix of songs took creativity. The mix tape could also be a personal selection, creating a whole new way to mix and match music that has been reinforced by the rise of the celebrity DJ and by digital music. But let’s face it, there’s no romance in a USB stick. So perhaps it’s not surprising to find a site which, perhaps cunningly, is selling the ease of the digital ‘mix-stick’ - but in a package which offers all the personalisation that you used to get from the cassette.
Image © Stacey Yates
[Correction: A typo above has the CD launched, incorrectly, in 1993. In fact, it was launched commercially in Europe and the USA in 1983 (late 1982 in Japan). Thanks to Harry, in Comments, below, for pointing this out.]
6 comments 5 March 2008
