Posts filed under 'digital'
The appeal of the local
Alex Oliver writes:
I was lucky enough to present some of our current insight about trust and decision-making, especially at a local level, to a group of local government leaders earlier this month. In short, it suggests that there’s a growing public appetite for more engagement and involvement, as well as greater confidence in decision making at the local level, compared to central government.
But there are also still significant barriers to engagement faced by certain groups, including younger people. These include knowing how to get involved, which often is not obvious. (Other work we’ve done for government about this also identified that if people did get involved, they needed to believe that their actions would make a difference and their opinions would be listened to; councils still forget to tell people about the impact their involvement has had on the outcomes.)
I also looked at the area of digital service delivery. Work done by the IIPS – the Institute for Insight into Public Services, the think tank we jointly run with TNS-BMRB – shows that concerns still exist around the potential inequalities inherent in internet service delivery for older and less affluent groups, along with the need to consider the role of other digital channels including i-TV and mobile. People continue to prefer personal channels (phone and face to face) where personal information is concerned, and still expect to be offered choice. The mail is still preferred by a significant proportion of the population (around a third) for forms and payments. People who use services continue to expect multi-channel delivery, rather than being funnelled into one channel. And from a service provider’s perspective, getting the mix of user and channel right can represent a big cost saving.
And the research findings on choice and quality of service continue to be worth emphasising; all social groups, and ages, put quality above choice. And those who value choice more – typically in poorer social groups who don’t have as much choice generally – are also most worried about their ability to make the right choices.
Add comment 16 March 2010
Making it real
Andrew Curry writes:
It’s become a cult on the web since Tiger Woods crashed his car in mysterious circumstances last weekend, but this CGI-enhanced report from Taiwanese television of the possible chains of events, embedded above, is certainly worth watching.
Leaving aside some of the aesthetic issues (such as Tiger’s South Asian appearance, doubtless hung off an existing CGI wireframe) this does raise some interesting questions. The first is whether such reconstructions are more or less plausible than the traditional ‘news’ alternative of filming a reconstruction. Probably less so: we can see that this is a CGI reconstruction, so it’s been made up. But this will become less true as the technology improves.
Second, is whether it will become more common – to which the answer must be yes. News producers need pictures – when I was trained as a TV news journalist I was told always to check the pictures before I started writing the story – and news reporters inevitably have to describe things which weren’t seen and where events are still contested. Making up your own pictures seems too good to be true, but it’s no more ethically challenging than having a reporter describe what might have happened.
The most interesting question is about ownership. The BBC used CGI reconstruction of the goals in the European Nations Cup in 2008 on its website because it didn’t have the rights to show video there. But who owns the digital reconstruction of an event? On the face of it, no-one. But begging to differ, here come rights lawyers and privacy advocates in their gowns and wigs. Another digital battleground is opening up in front of us.
1 comment 4 December 2009
Talking about Millennials and progress
Yannis Kavounis, the head of our Millenials Knowledge Venturing team, talks to Tom Ding
Tom: Yannis, I have been meaning to ask you about Millenials and the recession…
Yannis: Recession, anxiety, layoffs… I’m personally exhausted from all the speculation and debate around it. Let’s talk about something more uplifiting: change and our future.
Tom: Sure. But where will the change come from?
Yannis: Well, not from government and politicians. They are only trying to resolve the problem using the same tools and context that caused it. So what’s left? Us – ordinary people, and Millennials of course. Millennials are connected and aware of the power of the collective. They have the technological and creative tools to take risks. And most importantly they’re young, not jaded and realise that grassroots overhaul of our economy and values is the only way forward.
Tom: I have seen a few diffferent versions of Millennials and Generation Y, what is your definition?
Yannis: At The Futures Company we say Millennials are the cohort of people born between 1979 and 1992, or roughly those aged between 16 and 29 at the moment.
Tom: OK. So give me some examples of these new values you talk about…
Yannis: So, for instance, I love how some of us are still rooting for ownership (intellectual or physical) as a fundamental principle of our economy. Well, guess what, Millennials are teaching us that modern business models can be based on more fluid and open concepts such as access and open source. Think of a world where you don’t ‘own’ but you ‘share’ – as and when you need to. Who needs iTunes when you have Spotify?
Tom: Yes and everyone I know has started using Spotify all of a sudden. I read that they just got their millionth subscriber in the UK, around the same time that the billionth application was downloaded for the iPhone – which I guess is open development, if not true open source. But is all this generational change about technology?
Yannis: Well, hasn’t generational change always been about technology, through every stage of human evolution? The interesting thing about current technology is how Millennials are using it and the role it plays in their lives. For them, it’s the means to an end, not the end itself – it is the greatest facilitator of societal change at the moment. I see Millennials as the generation that will use technology to help us enter a new age of realisation … be that in the economy, consumerism, or through our social values.
The picture is borrowed, with thanks, from wearesuperfamous.com
(edit: The Futures Company definition of Millenials is those born from 1979 to 1992, not 1982 to 1992 as originally written – a typo, apologies)
1 comment 7 May 2009
Still trusting Twitter
Oliver Wright writes:
Since my last post on the role Twitter is playing in relation to more traditional media, a couple of events have highlighted how Twitter, and social media in general, is having a greater influence on significant news events.
When riots recently broke out in Moldova’s capital, Chisinau, thousands of young Moldovans protested against elections whose outcome ensured the communist government would stay in power. The events were quick to grab the headlines, with Twitter once again thrust into the limelight as an example of microblogging’s ability to mobilise people.
It was quickly dubbed “Moldova’s Twitter Revolution”, at least by journalists, but after a week of protests (judges subsequently ordered a recount) a more nuanced story has emerged. Those involved in organising the protests explained they used many online tools to organise the protest; planning involved blogs and LiveJournal accounts, followed closer to the actual event by facebook groups and text messaging. Twitter was, among other things, a clever way of ensuring their message gained space in influential media outlets. By this measure the protests have been a resounding success. (For some more in-depth analysis, take a look here and here.)
Closer to home, the political scandal that has dominated media discourse has been ‘smeargate’ (or #smeargate in Twitter), the saga in which Gordon Brown’s political and press adviser, Damian McBride, resigned after leaked emails described plans to publish gossip stories about senior opposition party politicians on a ‘political gossip’ blog, Red Rag. These were, it was said, primarily to be a response to claimed slurs about members of the Labour party on the Conservative-leaning Guido Fawkes’ blog – a Westminster rumour mill.
Whatever one’s political affiliations, the incident highlights the importance placed within government on the influence of the blogosphere. As a result (unintended), the public is now more aware of political mudslinging previously shared between small groups of politically motivated bloggers. In Moldova, a couple of shrewd planners used their knowledge of how the media operates to take advantage of social networks, particularly the viral nature and gravitas of Twitter, in order to garner the maximum media exposure for their cause.
As we’ve noted earlier, taken individually, services like Twitter, and previously facebook, can seem like isolated fads, but seen within the context of an increasingly savvy and networked online community, they take on greater significance.
The picture at the top of the post was borrowed, with thanks, from the Political Graffiti blog.
Add comment 27 April 2009
Some good things we’ve seen # 1
Compiled by Tom Ding
The first of an occasional column: Passed around the office lately were:
- A brilliant presentation on the “past and future” of city magic by Matt Jones of Doppir
- A map of the internet (or at least the 333 most important bits) modelled on the map of the Tokyo metro – not the first time, by the way, that we’ve blogged about maps based on tube networks.
- Another less subterranean map of parliamentary expenses (thanks, Digital Urban) – MapTube, the mapping mash-up site which published this also has a map showing all of the London tube stations in their geographically correct positions.
- A complete visual history of Lego’s ‘mini-figures’ from which the picture at the top of the post is taken. And news of a rather larger Lego figure, a sculpture of Jesus made from 30,000 bricks, unveiled at a church in Sweden just in time for Easter.
Enjoy!
Add comment 16 April 2009
Recession 2.0
Giles Powdrill writes:
“A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter-and getting smarter faster than most companies.” So said the Cluetrain Manifesto almost exactly a decade ago. The prescience of the work lay in the authors’ clear understanding of the connective potential of the web and the shift in power from companies to individuals which would accompany its growth.
However, despite witnessing this shift in power, the majority of organisations still haven’t adapted their business practices to embrace the internet. They are not making use of the networks, the empowerment or the easy conversation and collaboration made possible through the social media technologies broadly described as ‘Web 2.0′ to help create new types of relationships with their customers. For many, the internet is still just another channel.
But maybe this is beginning to change: perhaps the current recession, the first of the truly digital age, will be looked back upon as being the spur to growth of new types of online commerce. We are already witnessing the growing success of online shopping, price comparison websites and digital advertising in the downturn, but these are only first steps – doing old things in a new way. The real challenge is about greater engagement; working with and for consumers in an open way. It is about companies demonstrating that they know enough about customers and their behaviours to deliver a benefit. Combining transparency with networked data and new technological infrastructure can create situations where all gain, customers and companies alike, but if companies don’t work out how to use these new networks, they may find themselves bypassed as people decide to do it for themselves instead.
A good example of a company getting it right is Zopa, the social lending site set up by banking professionals on which people lend directly to borrowers online. Borrowers bid for funds, and lenders choose whether to respond. Lenders get good returns, and borrowers get lower cost loans. Zopa makes its margin by charging both parties a fee. Default rates are low and lenders can see their borrowers and follow the progress of the their loan. Zopa has disintermediated the banking business by adding social networking and a human touch. In terms of Recession 2.0 it’s a sign of the times. As the Cluetrain Manifesto said: markets are conversations.
The picture, ‘the garden of Zopa’, is from a digital campaign by the social lending site to demonstrate the benefits of personal involvement and mutual help.
1 comment 26 March 2009
The long and the short
Tom Ding writes:
I was fortunate enough to attend two thought-provoking, yet decidedly different events recenty: a four-day WPP training course and a conference on the Labour Party and Web2.0. Strikingly, the two were connected in quoting of Roy Amara:
“We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.”
When Rob Norman, the CEO of WPP-owned GroupM Interaction, used the quote, he was talking about the difficulty media and advertising companies have in integrating the internet into the core of their business. Since this sentiment could equally be applied to British political parties, and that a vast amount has been written about the use of new media in the recent US election, it was not surprising that ‘Obama’ was one of the most frequently used words at Labour2.0. But even Obama couldn’t out-perform ‘Twitter‘, perhaps a perfect example of overemphasising the short-term.
For much of the event, people were making the right noises: there was talk of ‘relationship management’; of technology as a means not an end; and of the importance of openness, transparency and authenticity. However, when Stella Creasy, an impressive parliamentary party candidate in Walthamstow, reached the podium, the contrast between talk and action was profound. She likened spending time online mudslinging to the old political tactic of ‘talking to your opponents just so they cannot talk to anybody else’ and pointed instead to her weekly email to 2,000 local constituents. Her most potent insight, and one many brands could learn from, was that in these emails she showed people what she was like, rather than telling them.
At the WPP event, Chris Hirst, the Managing Director of Grey London, talked about leadership. Two lessons stood out: that conveying urgency is key to actually getting things done; and that in business ‘culture is the behaviour of the management’. Of the dozens of people who spoke at Labour2.0, it seemed that only three really understood this: Stella Creasy, Derek Draper from Labourlist and Oliver Rickman from Google.
Rickman argued that we now live in a world of ‘fast vs slow’, where we are ‘always in beta’, where doing something is almost always better than doing nothing. But most organisations lag far behind in this fast-slow world, reduced to mimicry, Google and Obama just dots on the horizon. On this video evidence though, the Labour party should be hopeful: it seems that John Prescott has at least broken into a technological jog. Better still, and rarer, is the impression that he really does understand why he is running.
Add comment 9 March 2009
Trusting Twitter
Oliver Wright writes:
The noise of Twitter has reached a crescendo over the past couple of months, partly because of its role in sharing and even breaking news. The fact that it’s been used for this says something about the gaps in conventional forms of media.
One of the first news events that caught the attention of ‘tweeters’ was the earthquake in Sichuan in May last year, where people across China started using various blogging services – including Twitter – to tell friends and family that they were safe. A technology blogger, Robert Scoble, reported news about the earthquake ahead of the US Geological Survey (which tracks earthquakes in real time) simply from tweets he received from his followers in China.
Similarly (but with greater media coverage) with the Mumbai terrorist attacks, where tweeters effectively covered the event live, mashing up news from sources on the ground via tweeters and other agencies as new stories emerged. Doubts about the accuracy of these versions of events eventually led the Mumbai authorities to call for tweeters to stop spreading the news – a call that was, predictably, ignored. The viral nature of the information being spread by Twitter was captured, perhaps chillingly, by one user, “naomieve”, who wrote:
Mumbai is not a city under attack as much as it is a social media experiment in action.
The ‘social media experiment’ has continued with the Obama inauguration, the Hudson plane crash, and cyclist Lance Armstrong’s stolen bike (found) all receiving much publicity.
It was in the 1960s that the cultural analyst Marshall McLuhan argued that electronic media was a series of extensions to the human body which would create an ‘electronic interdependence’. As James Harkin observed recently in The Times,
The impact of this electronic information loop coursing through all our veins, McLuhan thought, could only enhance our ability to understand one another. It would, he felt sure, precipitate the rise of a “global village” and a new era of greater responsibility and understanding.
Instead, the cost of this electronic interdependence is a media landscape which is more fragmented than ever. Shared social experiences such as these are reduced to cultural nostalgia. But in an age where so much media, and politics, is carefully packaged, what Twitter – and media cousins such as the text message – can do is to reclaim a sense of immediacy, and to increase our sense of shared engagement in the events which are happening around us. Maybe McLuhan will have the last laugh after all.
The graphic is courtesy of Carrot Blog – on the addictive nature of Twitter.
Add comment 4 March 2009
Impossible polaroids
Tom Ding writes:
“One day I will tire of digital photography
and ‘get back to basics.’
While my pictures will not be
easy to share with friends and family
[via popular photo sharing websites]
If a photo is unsharable,
does that make it more personal,
therefore
more meaningful to me?”
(Carles, Hipster Runoff)
Now that everyone and their mum has a super-compact, many mega-pixel camera in their bag (and another on their phone), some have begun to miss the bits of photography that they have left behind. The lomography movement has been around for a while now, long enough to spawn satirical blog post poetry and iphone imitations anyway, but the impossible project feels more substantial. And more interesting.
In case you hadn’t heard, almost a year ago Polaroid announced that due to a lack of demand, they were to cease production of the film used in their cameras; the countdown to the final time when someone would truly “shake it like a polaroid picture” had started. Most enthusiasts were left with no option but to pay over the odds on ebay for the last scraps of the stuff, but a few have embarked on something altogether more ambitious: ‘the impossible project’.
Inspired by the original inventor Edwin Land (“Don’t undertake a project unless it is manifestly important and nearly impossible”), a team of twelve amateur experts have acquired the equipment from one of the old factories. They are determined that by 2010 they will have invented a new type of film, compatible with the original cameras, but that uses components that are still in production. On the website a new clock is ticking (29,333,530 seconds at the time of writing); if they manage it, and if Russell Davies is right when he says that this is going to be a year for ‘real, post-digital things’, then it may have been a manifestly good idea.
The photograph, from The Impossible Project website, is of the former Polaroid film factory.
Add comment 29 January 2009
The world in your pocket
Tom Ding writes:
When I discovered last week that my brand new phone gives me unlimited Google Maps on-the-go, I had one of those ‘The Future Has Arrived’ moments, able to locate the nearest pubs and bus stops at a glance. Which got me to thinking about the different functions of a map, and how cleverly Google has partitioned them. You see, Google Maps is useful indeed: It can be a Sat Nav in your pocket or a route-finder on your PC and it has an interface perfectly suited for such quick tasks.
Perhaps though, we should regard it as the latest evolution of the 1920s ‘wrist-mounted, wind-up Sat-Nav’ shown in the picture at the top of this post. Google Maps gives you no context. It is great, so long as you know exactly where you want to go to. It is a road map, not an atlas, and definitely not a globe.
And this is where Google Earth comes in. Here, exactly the same data has been used for something completely different, and this time it is all about looking, rather than finding. Instead of the watch, I think of Google Earth as being a modern equivalent of the Gallery of Maps in the Vatican- somewhere that you go when you cannot see a place first-hand, somewhere that you could easily lose a few hours and somewhere that not enough people know about.
And Google Earth is getting better. We are now all free, in a Wikipedia-esque spirit of collaboration, to hack the program, at least a little bit, and create our own ‘layers’ dedicated to whatever topic we choose. Just this week, someone has published a layer called “Crisis in Darfur“. There is a layer of “Lighthouses in New Zealand” and another of Frank Gehry buildings. With all of this within a couple of clicks reach, I can’t help but feel like Google is biding their time here- waiting for their user-generated library to reach a critical mass before they tell the world about it.
By then, it will not just be an old fashioned globe, but an encyclopedia inside a globe. We will be able to visually explore almost any subject by geography, by topic and by time. And then, well, then the future really will have arrived.
1 comment 5 November 2008
