The Futures Company

Brian Chien writes:

In an article for the latest edition of the Royal Mail’s Contact magazine, we looked at how modern consumer currencies go way beyond money. Sparked by some recent examples of free marketing in the television and music sectors, including Radiohead’s latest album (initially, but no longer downloadable at the price the user chose to pay), we noted that even when such transactions don’t involve cash they still take both time and energy . Consumers understand that there’s no such thing as “free” marketing, so how should worth be measured?

We tested this against our database of attitudes on five user “currencies” – Information, Time, Energy, Money, and Space (ITEMS) – and found that 38% of UK consumers rated Time as the most valuable of the five currencies, while 30% believed Energy to be most precious. Which prompts a question: how much do marketers know about how their consumers juggle between currencies?